REFUND & CANCELLATION POLICY

Because our meals are prepared specifically for each customer's order, cancellations and refunds are subject to the following policy.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Once food preparation has started, the order cannot normally be canceled or refunded.

Incorrect or Missing Items

If you receive an incorrect order or an item is missing, please contact Newlook Calabar Kitchen LLC promptly after receiving your order.

We may request your order number, photographs, or other information necessary to review the concern.

When we confirm an error on our part, we may, depending on the circumstances:

• Replace the affected item;

• Correct the order;

• Provide an appropriate credit; or

• Issue a refund for the affected item.

Customer Ordering Errors

Refunds generally will not be provided when a customer selects the wrong item, enters incorrect information, changes their mind after preparation begins, or fails to pick up a completed order.

Food Quality Concerns

If you believe there is a problem with the quality of your food, please contact us promptly so we can review and address the concern.

Refund requests are reviewed individually. Approval of a refund is not automatic and will depend on the circumstances of the order.

Approved Refunds

When a refund is approved, it will generally be returned to the original payment method. Processing times may vary depending on the payment provider or financial institution.

Contact Us

For questions concerning an order, cancellation, or refund:

Newlook Calabar Kitchen LLC
701 13th & 14th Connector Drive
Plano, TX 75074
Phone: 469-347-5798
Email: newlookcalabarkitchentx@gmail.com
Website: newlookcalabarkitchentx.com

Online Orders Only • Pickup & Delivery Available